Must have Features of a good POS system.

There are a several features a cloud-based POS system can offer. Understanding what your business requires is key when purchasing a POS system. Here are a few features to look for.

  1. Multiple payment options capabilities

Select a POS system that lets you accept Mpesa payments, major credit and debit cards, mobile bank transfers and cash payments. It should also accept split payments in case a customer would like to partially pay in cash and the rest with Mpesa or any other e-payment option. In short the more flexible a system is the better.

  • Shortcut keys usability.

Shortcut keys are very helpful in speeding up check out process. A cashier should be able to only touch a button to execute various processes like displaying frequently purchased products and categories, searching for products etc.

  • Inventory management.

It goes without saying that a good POS system should help a business track inventory in real time and know the quantity of goods you own over a given period of time. It should also have stock transfer and adjustment capabilities, stock alert on good about to expire and goods that need to be purchased capabilities.

  • Employee management

In addition to managing and monitoring a business’s inventory and finances, some POS systems can manage employee productivity.

You can check when the cashier opens and closes the cash register, when they scan and void items and their general operations in the system by granting user-role permissions that match their tasks. This will help a business to prevent losses and have a financially sound work environment.

  • Consistent and customizable reports

A good POS system should help you generate reports on various subjects such as Purchase & Sales Taxes, Contacts, Stock, Expenses, sales representative reports, cash register reports, Trending Products, drilled down by Brands, Category, Sub-category, Units and date ranges.

 By having reports for various departments, it will be easier to compare your company’s progress and set new objectives and strategies for your business. 

  • Bulk products imports.

Entering products to a new system can be the most time consuming part of setting up a POS system, especially if your business has a wide variety of products or if your business keeps changing the products frequently. A good POS system should allow you to import all of your product information at once.

Once you’ve identified your cloud-based POS with the above features, it’s time to ask yourself these questions to make sure you get the right system for your business.

  • How does the POS system sync your online and offline sales channels? For retailers, this means a system that connects and synchronizes your brick and mortar and ecommerce sales, with automatic inventory adjustment and shared data between channels. For restaurants, this means integrating with your delivery method of choice and streamlining the online order management process as well as it can handle the on-location orders. 
  • Does the POS system work for you and your employees? You need back office management task help from your POS, and your employees need to be able to easily use the system. Every employee should have their own secure login and you should be able to customize their permissions.
  • Are training and support included? What good is a POS system if you don’t know how to use it? You should be offered one-on-one onboarding and have access to training resources. In addition, the more support available, the better—24/7 support is the gold standard. Don’t settle for less.
  • Will the POS system help you grow? Can you add more registers as you need them, whether for a permanent new location or for a pop-up shop? Is there support for multiple locations, from inventory management to customer data? Does the POS have an open API so independent developers can easily develop apps that you can add to your POS as needed?

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